Refunds and Returns Policy

Returns and Refunds

 

At Fit Forever Gym, we want you to feel comfortable and confident with every purchase you make, whether it is a membership, clothing, or nutrition products. This policy explains how returns and refunds work and what to expect.

If you are unsure about a product or membership before purchasing, please contact us first. We are always happy to help you choose the right option.

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Membership Fees

 

Membership fees are non refundable once payment has been made.

This includes:

• Monthly membership payments

• 3, 6, or 12 month fixed term memberships

• Discounted or promotional membership plans

Refunds are not provided for unused time, missed visits, change of circumstances, or personal reasons once a membership has started.

Membership cancellations are not covered under this policy and are governed by the Cancellation Policy outlined in our Terms and Conditions.

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Merchandise and Clothing

 

Gym clothing and merchandise may be returned under the following conditions:

• Return requests must be made within 14 days of purchase.

• Items must be unused, unworn, and unwashed.

• All original tags and packaging must be intact.

• A valid proof of purchase is required.

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For hygiene reasons, items that show signs of wear, washing, or use cannot be accepted for return.

Where a return is approved, a refund will be issued to the original payment method or an exchange may be offered.

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Supplements and Nutrition Products

 

Due to health and safety reasons, supplements and nutrition products are handled with extra care.

Supplements may be returned or exchanged under the following conditions:

• The request is made within 3 days of purchase.

• The product is unopened, unused, and fully sealed.

• A valid proof of purchase is provided.

If these conditions are met, we may offer:

• An exchange for another product, or

• A refund to the original payment method

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Opened supplements cannot be returned or refunded under any circumstances. Once a seal is broken, the product must be kept.

If you are unsure which supplement is suitable for you, please speak to us before purchasing. We are happy to guide you.

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Non Returnable Items

 

The following items cannot be returned or refunded:

• Opened or used supplements and nutrition products

• Merchandise showing signs of wear, washing, or use

• Membership fees or partially used memberships

• Items returned without proof of purchase

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Faulty or Incorrect Items

 

If you believe you have received a faulty item or an incorrect product, please contact us as soon as possible.

We will review the issue and, where appropriate, offer a replacement, exchange, or refund in line with consumer rights.

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How to Request a Return or Refund

 

To ensure all requests are properly recorded and handled, all return or refund requests must be submitted by email.
 

1. Email us at fitforever15cavan@gmail.com

2. Include your full name and contact details

3. Provide proof of purchase

4. Explain the reason for the return or refund request

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Please do not send return or refund requests via WhatsApp, social media messages, phone calls, or verbal requests at reception.

Last updated: 03/03/2026